Join Team Possible!
Site Engineering Manager
(M/F/D)*The Site Engineering Manager is a customer-facing role that combines critical thinking and integrated solution ownership with effective leadership, customer service, and management skills. This role is part of the Lifetime Services (LTS) team, which oversees ongoing onsite services and automation support to customers after installation and implementation of TGW equipment. The Site Engineering Manager is responsible for the overall management of the material handling systems installed at the customer site and the TGW personnel assigned to the customer site. This position supervises the resident team of automation technicians and acts as the liaison between the customer and TGW on all automation-related topics. The ideal candidate has a customer-first mentality, embraces customer interaction, and understands that the primary responsibility of this role is to build and maintain a high level of customer satisfaction.
Lauren Soderberg
What you’ll be handling
- Serve as liaison between the customer facility and broader TGW Lifetime Services team. Attend regular customer meetings, provide updates on onsite activities, and ensure adherence to contractual obligations, such as performance clauses and staffing requirements.
- Develop rapport with customer operational staff at all levels. Work closely with customer to identify system improvement opportunities proactively.
- Coordinate all maintenance activities, including the Planned Preventative Maintenance (PPM) schedule and rapid-response troubleshooting and repair of the automated equipment. Provide hands-on electrical, mechanical, and software technical support to assist with resolution of complex issues.
- Drive incident management efforts. Ensure timely resolution of all issues and lead related root-cause analysis activities.
- Oversee TGW personnel onsite; participate in recruitment and onboarding processes, manage employee performance, training, and development, and complete administrative tasks such as timecard approval, responding to time-off requests, scheduling, etc.
- Manage budget requirements for onsite support.
What you’ll need
- Associate degree or Technical Certificate required. Bachelor's degree in engineering or equivalent experience preferred.
- Demonstrated experience supervising a maintenance team in a factory or warehouse environment with automation equipment.
- Proven leadership ability, people and performance management skills, and experience handling high-stress scenarios requiring advanced interpersonal skills and conflict resolution techniques.
- Several years’ experience in mechatronic troubleshooting and repair with material handling conveyor, AS/RS, and shuttle experience.
- Strong proficiency in CMMS systems.
- See full job description for list of additional physical requirements.
What you'll receive
TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.
TGW is an equal opportunity employer.
*TGW ist ein Arbeitgeber, der die Chancengleichheit fördert. Unsere Ausschreibung richtet sich an alle Interessierten.
ZURÜCK ZU DEN OFFENEN STELLEN
TGW Logistics ist ein international führender Anbieter von hochautomatisierten Intralogistik-Lösungen mit Headquarter in Österreich. Als Systemintegrator übernehmen wir die Planung, Produktion, Realisierung und Wartung von leistungsstarken Distributionszentren – von Mechatronik über Robotik bis Software. Damit fungieren wir als Möglichmacher für unsere Kunden und unterstützen sie beim Realisieren ihrer Zukunftspläne. Mehr als 4.500 Mitarbeiter:innen in Europa, Asien und Nordamerika überzeugen durch Kompetenz und Lösungsorientierung. Ganz in Übereinstimmung mit unserem Claim: It´s possible! Eigentümerin von TGW Logistics ist die TGW Future Privatstiftung.
