Skip to main navigation Skip to main content Skip to page footer
Vous avez des questions sur nos produits & services ?
Notre équipe se fera un plaisir de vous aider. Vous pouvez nous contacter à l'adresse
france@tgw-group.com 33177018770
Vers le formulaire de contact
Five TGW Logistics employees laughing at a standing table during a team coffee break Five TGW Logistics employees laughing at a standing table during a team coffee break

Join Team Possible!

  1. Page d'accueil
  2. Carrière
  3. Emplois
  4. Team Lead SAP EWM Customer Care

Team Lead SAP EWM Customer Care (M/F/D)*

As Team Leader for SAP EWM Customer Care, you are responsible for building and motivating the support team. You will ensure that standards and processes are adhered to in order to guarantee first-class support services.

Lisa-Maria Fölser

Associate Human Resources
apply now

What you'll be handling:

  • Provide technical and disciplinary leadership to the support team and train new employees and support their professional development
  • Co-develop specific SAP EWM metrics to enable a smooth handover to support
  • Work closely with our Customer Remote Service and find solutions to complex issues
  • Report on support activities and analyze data to identify trends and areas for improvement
  • Plan and control support spend
  • Plan the support calendar based on service contract requirements and contribute to the support team

What you'll need:

  • Completed training in IT
  • Several years of professional experience in the support area
  • Very good knowledge of SAP EWM and SAP Basis
  • Experience in logistics and/or automation technology and knowledge of processes in Life Time Service
  • Business fluent in German and English
  • Customer-oriented and self-confident manner

What you'll receive:

  • Good transport connections, free parking, shuttle service to the train station and between TGW locations, e-bikes, etc.
  • An appreciative working environment motivated team and an open feedback culture
  • Working with high-quality IT equipment and the latest technologies
  • Cooperation across departments in international teams
  • Responsibility in a successful international company with a strong focus on culture and values
  • A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"

In this position, you can expect the following benefits, among others.

Icon with bills, health and a clock stands for the Dual Employee Participation at TGW Logistics
An icon of a person working behind a laptop in a house resembling the possibility of working at home.
An icon of a party popper resembling employee events organized by the company.
An icon of three persons resembling the importance of Team & community at TGW Logistics
An icon of a hearth and heartbeat standing for health
An icon of utensils and a plate resembling the possibility of eating at the canteen at the office.

We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 52.198 Euro

NOUS ATTENDONS VOTRE CANDIDATURE
Go to the application form

*TGW est un employeur qui promeut l'égalité des chances. Nous invitons toutes les personnes intéressées, par ce poste, à postuler.

BACK TO JOB LISTING
We need your consent to display this content.

TGW Logistics est une entreprise appartenant à une fondation dont le siège se trouve en Autriche et qui est un leader mondial de l'automatisation des entrepôts et de la logistique d'entreposage. En tant qu'intégrateur de systèmes reconnu, fort de plus de 50 ans d'expérience, nous fournissons des services de bout en bout clé en main : conception, fabrication, installation et maintenance de centres de préparation des commandes alimentés par la mécatronique, la robotique et des solutions logicielles avancées. Avec plus de 4 500 employés répartis entre l'Europe, l'Asie et l'Amérique du Nord, nous combinons l'expertise, l'innovation et un dévouement focalisé sur le client pour aider votre entreprise à se développer. Avec TGW Logistics, vous avez la possibilité de transformer la logistique de votre entrepôt en un avantage concurrentiel.