Join Team Possible!
Key Account Manager (M/F/D)*
Would you like to take on responsibility for the intensive support of our existing customers and make a significant contribution to customer satisfaction and the company's success? As a Key Account Manager, you will be the central contact person for our customers throughout the entire after-sales process and ensure that our customers are optimally supported. Your task is to strengthen customer loyalty, identify optimization potential and successfully shape long-term partnerships.
Verena Treffner
What you'll be handling:
- Proactive response to customer needs and targeted solution optimization
- Responsibility for performance, results and customer satisfaction in our own customer base
- Recognition of modernization potential, impetus for the implementation and support of services in the implementation phase
- Central contact for topics such as spare parts, maintenance services, repairs, training, hotline and on-site services
- Escalation instance for operational issues in day-to-day business
What you'll need:
- Technical and business understanding as well as several years of professional experience, ideally in intralogistics or mechanical engineering
- Sound knowledge of contract law and negotiation skills in customer contracts
- Strong customer orientation, excellent communication skills as well as assertiveness and conflict resolution skills
- Entrepreneurial thinking and initiative paired with reliability and cost awareness
- Fluent in written and spoken German and good French and English skills
What you'll receive:
- An appreciative working environment motivated team and an open feedback culture
- Wide variety of tasks and room for creativity
- Responsibility in a successful international company with a strong focus on culture and values
- A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"
- Wide range of opportunities for professional and personal development through in-person training and eLearning sessions.
In this position, you can expect the following benefits, among others.
*TGW est un employeur qui promeut l'égalité des chances. Nous invitons toutes les personnes intéressées, par ce poste, à postuler.
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TGW Logistics est une entreprise appartenant à une fondation dont le siège se trouve en Autriche et qui est un leader mondial de l'automatisation des entrepôts et de la logistique d'entreposage. En tant qu'intégrateur de systèmes reconnu, fort de plus de 50 ans d'expérience, nous fournissons des services de bout en bout clé en main : conception, fabrication, installation et maintenance de centres de préparation des commandes alimentés par la mécatronique, la robotique et des solutions logicielles avancées. Avec plus de 4 500 employés répartis entre l'Europe, l'Asie et l'Amérique du Nord, nous combinons l'expertise, l'innovation et un dévouement focalisé sur le client pour aider votre entreprise à se développer. Avec TGW Logistics, vous avez la possibilité de transformer la logistique de votre entrepôt en un avantage concurrentiel.
