Join Team Possible!
Customer Support Engineer Controls (M/F/D)*
This primary purpose of the role is to supply TGW customers with a quality technical hotline service. Ensure all requests are logged within the ticket system, ownership is taken until closure and a professional service is provided at all times.
Other secondary tasks will include but not limited to:
- WCS module testing
- Training delivery to LTS Engineers
- PLC code testing and writing to support U&E business
Jack Dunkley
What you'll be handling:
- Be the go to technical expert for any PLC related issues on a range of sites across Europe and the US
- Provide 24hr * 7 day cover on a rotated shift pattern
- Offer professional telephone support to customers both internal and external
- Manage the hotline ticket system for IT, Facilities and Controls
- Work on ongoing issues to reduce the volume of calls.
- To provide effective communication to senior management and support colleagues.
- Maintain support desk documentation.
- Monitor trends and action plans to prevent issue escalation.
- Escalate problems to the next support level where required and continue to manage the problem until resolved.
- Review and identify common issues raised from reports that need remedial action, either through PLC / WCS teams or additional site training
- Undertake testing of WCS modules in support of the WCS team when required
- Facilitate the remote monitoring of key accounts control systems
- Attend sites during support office hours as required to support project works and training.
- Facilitate the monitoring of hardware for upgrades such as firmware and also highlight any obsolescence to the U&E team.
What you'll need:
- Extensive Control system experience / knowledge (PLC, IT, Drives, Networks)
- Materials handling / Automation experience either as a controls engineer or an electrically biased maintenance engineer
- Experience of IT systems support
- Experience dealing directly with customers / end users
- Excellent communications skills
- Ability to work as part of a team
- Flexible to travel throughout TGW NE as required
- Electrical engineering qualification
What you'll receive:
We offer a flexible working environment, and you will receive a competitive salary plus access to our comprehensive benefits package, including annual holiday entitlement with the option to buy or sell more, a health cash plan, a contributory pension scheme, life assurance and free use of onsite gym including weekly classes! Training and career development are also key parts of the culture at TG...
In this position, you can expect the following benefits, among others.
*TGW est un employeur qui promeut l'égalité des chances. Nous invitons toutes les personnes intéressées, par ce poste, à postuler.
BACK TO JOB LISTING
TGW Logistics est une entreprise appartenant à une fondation dont le siège se trouve en Autriche et qui est un leader mondial de l'automatisation des entrepôts et de la logistique d'entreposage. En tant qu'intégrateur de systèmes reconnu, fort de plus de 50 ans d'expérience, nous fournissons des services de bout en bout clé en main : conception, fabrication, installation et maintenance de centres de préparation des commandes alimentés par la mécatronique, la robotique et des solutions logicielles avancées. Avec plus de 4 500 employés répartis entre l'Europe, l'Asie et l'Amérique du Nord, nous combinons l'expertise, l'innovation et un dévouement focalisé sur le client pour aider votre entreprise à se développer. Avec TGW Logistics, vous avez la possibilité de transformer la logistique de votre entrepôt en un avantage concurrentiel.
