Customer Support Engineer WCS

(M/F/D)*

The primary purpose of the role is to supply TGW Northern Europe customers with a quality technical hotline service. Ensure all requests are logged within the ticket system, ownership is taken until closure and a professional service is provided at all times. Other secondary tasks will include but not limited to:

WCS (Warehouse Control System) module testing
Support & Monitoring (networks & servers)
Training delivery to site Maintenance Engineers
WCS code testing and writing to support Upgrades & Enhancement projects

Jack Dunkley

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WHAT YOU'LL BE HANDLING

Be a part of the support team who provide 24hr * 7 day cover on a rotating shift pattern
Provide professional telephone support to customers both internal and external
Give effective on line software support for WCS systems
Manage and troubleshoot site-to-site and client-to-site VPNs using appropriate tools.
To manage the hotline ticket system for IT, Facilities and Controls
Manage the support process on an integrated basis.
Maintenance, support and monitoring of virtual environments.
Communicate clearly to senior management and support colleagues.
To monitor trends and action plans to prevent issue escalation.
Escalate problems to the next support level where required and continue to manage the problem until resolved
Review and identify common issues raised from reports that need remedial action, either through PLC / WCS teams or additional site training
Carry out testing of WCS modules
Facilitate the remote monitoring of key accounts control systems
Attend sites during support office hours as required to support project works and training.
To facilitate the monitoring of hardware for upgrades such as firmware and also highlight any obsolescence to the U&E team

What you'll need

Experience in software testing or related area is desired
Ideally experienced in Materials handling and or automation
Experience of IT systems support
Experience dealing directly with customers/end users
Excellent communications skills
Ability to work as part of a team
Experience in WCS/WMS Systems preferred but not essential
SQL or Oracle experience is desired
Understanding of software development life cycle across agile development

WHAT YOU'LL RECEIVE

We offer a flexible working environment and you will receive a competitive salary plus access to our comprehensive benefits package, including annual holiday entitlement with the option to buy or sell more, a health cash plan, a contributory pension scheme, life assurance and free use of onsite gym with weekly classes!

Jack Dunkley

In this position, you can expect the following benefits, among others.

WE ARE LOOKING FORWARD TO YOUR APPLICATION

Go to the application form

*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.

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