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  4. Team Lead SAP EWM Customer Care

Team Lead SAP EWM Customer Care (男性/女性/多样化)*

As Team Leader for SAP EWM Customer Care, you are responsible for building and motivating the support team. You will ensure that standards and processes are adhered to in order to guarantee first-class support services.

Lisa-Maria Fölser

Associate Human Resources
立即申请

工作职责

  • Provide technical and disciplinary leadership to the support team and train new employees and support their professional development
  • Co-develop specific SAP EWM metrics to enable a smooth handover to support
  • Work closely with our Customer Remote Service and find solutions to complex issues
  • Report on support activities and analyze data to identify trends and areas for improvement
  • Plan and control support spend
  • Plan the support calendar based on service contract requirements and contribute to the support team

要求

  • Completed training in IT
  • Several years of professional experience in the support area
  • Very good knowledge of SAP EWM and SAP Basis
  • Experience in logistics and/or automation technology and knowledge of processes in Life Time Service
  • Business fluent in German and English
  • Customer-oriented and self-confident manner

我们提供

  • Good transport connections, free parking, shuttle service to the train station and between TGW locations, e-bikes, etc.
  • An appreciative working environment motivated team and an open feedback culture
  • Working with high-quality IT equipment and the latest technologies
  • Cooperation across departments in international teams
  • Responsibility in a successful international company with a strong focus on culture and values
  • A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"

在这个职位上，您可以享受到以下福利等：

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An icon of a person working behind a laptop in a house resembling the possibility of working at home.
An icon of a party popper resembling employee events organized by the company.
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We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 52.198 Euro

我们期待着您的申请
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*TGW秉持公平公正的用人理念，我们诚邀有志于从事这份工作的各位踊跃申请，期待您的加入！

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