In this position, you will be responsible for the intensive support of our long-standing customers and the further development of the Customer Care area. As the central contact person for topics such as spare parts, maintenance services, repairs, training and on-site services, you will work directly with system operators and direct customers and strengthen customer loyalty in the long term. With your commitment, you will contribute to the success of the Liftetime Services division and support the long-term development of our customer relationships.
Intensive customer support as a central contact person for after-sales topics such as spare parts, maintenance and repair services
Building and maintaining sustainable customer relationships through continuous contact and targeted measures
Proactive identification of customer needs and goal-oriented optimization of customer loyalty
Support in the further development of the LTS area for existing and new customers
Cross-departmental collaboration to ensure smooth processes and high-quality customer service
Responsibility for sales, profitability and customer satisfaction in our own area
Technical and business understanding, supplemented by knowledge of intralogistics and system solutions
Several years of professional experience, ideally in intralogistics or mechanical engineering
Sound knowledge of contract law and negotiation skills in customer contracts
Entrepreneurial thinking and initiative paired with reliability and cost awareness
Very good English skills as well as confident handling of MS Office and ideally SAP
Strong communication skills, ability to deal with conflicts and a confident, solution-oriented appearance
Wide variety of tasks and room for creativity to find innovative solutions
Cooperation across departments in international teams
Responsibility in a successful international company with a strong focus on culture and values
Flat hierarchies and short decision-making processes
A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"
Growing with your tasks and customer projects
We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 52.198 Euro.
We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 52.198 Euro.