As a Customer Service Employee for Technical Documentation, you will support account management in the after-sales process. You will be responsible for updating all relevant documents for our logistics facilities in a wide variety of areas: technical changes, optimizations and modernizations. You will work closely with other departments.
Independent incorporation of system changes into existing basic data
Independent communication with internal departments
Data maintenance of customer and master data
Creation of data masters for new systems
Preparation of spare parts recommendations for our customers as well as the revision of existing spare parts recommendations
Close cooperation with internal departments of different locations
Completed technical training (apprenticeship or FS/HTL training in the field of mechanical engineering, mechatronics, automation technology or IT) Professional experience in technical internal sales is an advantage
Service orientation and organizational skills
Structured and independent way of working
Good knowledge of German and English
Excellent user skills in MS Office
Good transport connections, free parking, shuttle service, e-bikes, etc.
An appreciative working environment as part of a motivated team and an open feedback culture
Flexible working hours and a generous home office model for a maximum of flexibility
Health promotion measures for our employees (gyms, massage services, company doctors, etc.)
Responsibility in a successful international company with a strong focus on culture and values
A well-structured training period and support by experienced colleagues
We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 38.981 Euro.
We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 38.981 Euro.