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  4. Technical Support Mechanic Engineer

Technical Support Mechanic Engineer (M/F/D)*

As a Technical Support Specialist, you are responsible for accepting, processing and documenting mechanical faults. You plan and coordinate technician assignments in the support environment and analyze faults in order to develop solution variants. In dispatch, you will support colleagues in answering calls, documenting tickets and proactively communicating with customers.

In close cooperation with the (assistant) key account managers, you will provide support in technical matters and identify and resolve potential faults in order to ensure the

Belinda Stöckl, Associate Human Resources | TGW Logistics

Belinda Stöckl

Associate Human Resources
APPLICA ORA

Funzioni:

  • Acceptance, processing and documentation of mechanical faults

  • Planning and coordination of technician assignments in the support environment

  • Support of the (Assistant) Key Account Managers in technical matters

  • Identification and elimination of fault potentials to ensure the best possible system availability

  • Support and advice to customers in the professional handling of our logistics solutions

  • Call taking, ticket documentation and proactive customer communication Responsibility for performance, costs and deadline

Requisiti:

  • Technical training (apprenticeship as a mechatronics technician, industrial electrics, technical college electrical engineering, mechanical engineering, plant engineering)

  • Knowledge of logistics and control is an advantage

  • High degree of customer orientation and commitment

  • Good knowledge of German and English as well as other foreign languages is an advantage

  • Willingness to travel (approx. 5%) Driving licence B

Offriamo:

  • Working with high-quality IT equipment and the latest technologies
  • Cooperation across departments in international teams
  • Responsibility in a successful international company with a strong focus on culture and values
  • A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"
  • A well-structured training period and support by experienced colleagues
  • Collaboration in a committed team, individual opportunities to contribute, clear goals and an open feedback culture

In this position, you can expect the following benefits, among others.

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We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 46.615 Euro

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*TGW promuove le pari opportunità. Invitiamo tutti gli interessati a questo lavoro a candidarsi.

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TGW Logistics è un'azienda di proprietà di una fondazione con sede in Austria e leader globale nell'automazione e nella logistica di magazzino. In qualità di system integrator di fiducia con oltre 50 anni di esperienza, offriamo servizi completi: progettazione, implementazione e manutenzione di centri di distribuzione avanzati comprensivi di meccatronica, robotica e soluzioni software innovative. Con oltre 4.500 dipendenti in Europa, Asia e Nord America, uniamo competenza, innovazione e un forte orientamento al cliente per supportare la sua crescita. Con TGW Logistics, trasformare la logistica del tuo magazzino in un vantaggio competitivo è possibile.