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  4. Team Lead SAP EWM Customer Care

Team Lead SAP EWM Customer Care (M/F/D)*

As Team Leader for SAP EWM Customer Care, you are responsible for building and motivating the support team. You will ensure that standards and processes are adhered to in order to guarantee first-class support services.

Lisa-Maria Fölser

Associate Human Resources
APPLICA ORA

Funzioni:

  • Provide technical and disciplinary leadership to the support team and train new employees and support their professional development
  • Co-develop specific SAP EWM metrics to enable a smooth handover to support
  • Work closely with our Customer Remote Service and find solutions to complex issues
  • Report on support activities and analyze data to identify trends and areas for improvement
  • Plan and control support spend
  • Plan the support calendar based on service contract requirements and contribute to the support team

Requisiti:

  • Completed training in IT
  • Several years of professional experience in the support area
  • Very good knowledge of SAP EWM and SAP Basis
  • Experience in logistics and/or automation technology and knowledge of processes in Life Time Service
  • Business fluent in German and English
  • Customer-oriented and self-confident manner

Offriamo:

  • Good transport connections, free parking, shuttle service to the train station and between TGW locations, e-bikes, etc.
  • An appreciative working environment motivated team and an open feedback culture
  • Working with high-quality IT equipment and the latest technologies
  • Cooperation across departments in international teams
  • Responsibility in a successful international company with a strong focus on culture and values
  • A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"

In this position, you can expect the following benefits, among others.

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We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 52.198 Euro

SIAMO ANSIOSI DI RICEVERE LA VOSTRA CANDIDATURA
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*TGW promuove le pari opportunità. Invitiamo tutti gli interessati a questo lavoro a candidarsi.

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TGW Logistics è un'azienda di proprietà di una fondazione con sede in Austria e leader globale nell'automazione e nella logistica di magazzino. In qualità di system integrator di fiducia con oltre 50 anni di esperienza, offriamo servizi completi: progettazione, implementazione e manutenzione di centri di distribuzione avanzati comprensivi di meccatronica, robotica e soluzioni software innovative. Con oltre 4.500 dipendenti in Europa, Asia e Nord America, uniamo competenza, innovazione e un forte orientamento al cliente per supportare la sua crescita. Con TGW Logistics, trasformare la logistica del tuo magazzino in un vantaggio competitivo è possibile.