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  1. Líder en la automatización de almacenes
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  4. Technical Support Mechanic Engineer

Technical Support Mechanic Engineer (M/F/D)*

As a Technical Support Specialist, you are responsible for accepting, processing and documenting mechanical faults. You plan and coordinate technician assignments in the support environment and analyze faults in order to develop solution variants. In dispatch, you will support colleagues in answering calls, documenting tickets and proactively communicating with customers.

In close cooperation with the (assistant) key account managers, you will provide support in technical matters and identify and resolve potential faults in order to ensure the

Belinda Stöckl, Associate Human Resources | TGW Logistics

Belinda Stöckl

Associate Human Resources
apply now

What you'll be handling:

  • Acceptance, processing and documentation of mechanical faults

  • Planning and coordination of technician assignments in the support environment

  • Support of the (Assistant) Key Account Managers in technical matters

  • Identification and elimination of fault potentials to ensure the best possible system availability

  • Support and advice to customers in the professional handling of our logistics solutions

  • Call taking, ticket documentation and proactive customer communication Responsibility for performance, costs and deadline

What you'll need:

  • Technical training (apprenticeship as a mechatronics technician, industrial electrics, technical college electrical engineering, mechanical engineering, plant engineering)

  • Knowledge of logistics and control is an advantage

  • High degree of customer orientation and commitment

  • Good knowledge of German and English as well as other foreign languages is an advantage

  • Willingness to travel (approx. 5%) Driving licence B

What you'll receive:

  • Working with high-quality IT equipment and the latest technologies
  • Cooperation across departments in international teams
  • Responsibility in a successful international company with a strong focus on culture and values
  • A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"
  • A well-structured training period and support by experienced colleagues
  • Collaboration in a committed team, individual opportunities to contribute, clear goals and an open feedback culture

In this position, you can expect the following benefits, among others.

An icon of a dumbell standing for the possibility of using the office gym.
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An icon of an apples, it resembles the possibility of having fresh fruit at the TGW Logistics'office
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We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 46.615 Euro

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*TGW es una organización comprometida con la igualdad de oportunidades. Invitamos a todas las personas interesadas en esta posición a presentar su candidature.

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Como fundación empresarial con sede en Austria, TGW Logistics es líder mundial en automatización y logística de almacenes. Como leal integrador de sistemas, con más de 50 años de experiencia, ofrecemos servicios integrales de diseño, implementación y mantenimiento de centros logísticos, impulsados ​​por mecatrónica, robótica y soluciones avanzadas de software. Con más de 4.500 empleados en Europa, Asia y América del Norte, combinamos experiencia, innovación y dedicación centrada en el cliente para ayudar a que su negocio siga creciendo. Con TGW Logistics, it's possible transformar tu logística de almacenamiento en una ventaja competitiva.