In this position, you are the contact person (m/f/d) for our customers in the event of malfunctions and problems and, together with the team in Teunz, ensure that our logistics systems run smoothly and our customers are satisfied customers.
You are the contact person (m/f/d) for our customers in case of malfunctions and problems with automated logistics systems and record the service cases in the ticket system
As part of a team, you will analyze faults that have occurred and coordinate second/third level activities and service calls
You plan, implement and document the adjustments to our software in the customer systems required for troubleshooting
The maintenance of service cases and the documentation of solutions in the ticket system are also part of your tasks
You will work in a flexible shift model in our office in Teunz or at home and support colleagues (m/f/d) on site via telephone and remote access
Solid background in IT
Knowledge of software development JAVA and SQL is an advantage, ideally you have already gained experience with logistical processes in an automated warehouse
Strong service awareness and enjoying communicating with customers (m/f/d) and colleagues (m/f/d)
Willingness to work shifts as well as very good German and good English skills
Enjoys a varied daily work routine and working with a wide range of tools and software generations
An appreciative working environment as part of a motivated team and an open feedback culture
Wide variety of tasks and room for creativity to find innovative solutions
Flexible working hours and a generous home office model for a maximum of flexibility
Responsibility in a successful international company with a strong focus on culture and values
Exciting, international projects for renowned customers
Wide range of opportunities for professional and personal development through in-person training and eLearning sessions.
