Join Team Possible!
WCS Technician (男性/女性/多样化)*
As WCS Technician you will have a detailed understanding of the product flow through the TGW automated solution and be a key customer contact for technical support queries, providing oversite, housekeeping, and optimisation. You will identify root causes, understanding if issues lie with the TGW Warehouse Control system (WCS), Client Warehouse Management System (WMS) or elsewhere.
The WCS technician is a pivotal customer-facing role, you will support the customer in realising improved system performance, whilst ensuring TGW values and commercial efforts are maintained. Identifying opportunities for change requests that can be sold to the customer is key, enhancing overall TGW profitability. Working cross-functionally with other WCS departments in identifying and resolving bugs to ensure our products are reliable and the customer has a positive experience is an indicator of success in the role.
工作职责
- To provide professional first line support for Operational Flow optimisation of the automated solution. This includes capture of information (log files, database backups) for use for further investigation.
- Provide technical support to the next support level such as WCS Hotline in the event of an issue being escalated. This includes detailed and concise information documented on the ticket system in place.
- To monitor trends and action plans to prevent issue escalation. Both with the WCS system and system hardware and infrastructure
- To undertake training of resident LTS personnel and advice the Client where applicable in potential improvement opportunities.
- Monitor order data in order to communicate potential redundancy in areas to LTS for maintenance.
- To record detailed information relating to downtime for WCS / Flow issues in order to feed into the availability model.
- Detailed and in-depth understanding of the material flow of the whole TGW automated solution
- Investigation and analysis of data and flows to identify potential areas for improvement and optimization throughout the project
要求
Required
- Experience in working with WCS and/or WMS applications within the automation industry
- Automation Support Experience or experience with supporting and monitoring of integrated applications such as SCADA or .SAV
- Materials Handling experience
- Experience with log file investigation
Preferred
- BTEC Level 3 in Computer Science, IT, Engineering or equivalent
- Experience in writing technical documents
- Knowledge of writing SQL queries to gain information from database tables
我们提供
We offer a competitive package including;
Gym allowance
Buy and sell holiday scheme
Profit share scheme
Development Opportunities
在这个职位上，您可以享受到以下福利等：
TGW Logistics is a foundation-owned company headquartered in Austria and a global leader in warehouse automation and warehouse logistics. As a trusted systems integrator with more than 50 years of experience, we deliver end-to-end services: designing, implementing, and maintaining fulfillment centers powered by mechatronics, robotics, and advanced software solutions. With over 4,500 employees spanning Europe, Asia, and North America, we combine expertise, innovation, and a customer-centric dedication to help keep your business growing. With TGW Logistics, it's possible to transform your warehouse logistics into a competitive advantage.
