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  4. Technical Support Mechanic Engineer

Technical Support Mechanic Engineer (男性/女性/多样化)*

As a Technical Support Specialist, you are responsible for accepting, processing and documenting mechanical faults. You plan and coordinate technician assignments in the support environment and analyze faults in order to develop solution variants. In dispatch, you will support colleagues in answering calls, documenting tickets and proactively communicating with customers.

In close cooperation with the (assistant) key account managers, you will provide support in technical matters and identify and resolve potential faults in order to ensure the

Belinda Stöckl, Associate Human Resources | TGW Logistics

Belinda Stöckl

Associate Human Resources
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工作职责

  • Acceptance, processing and documentation of mechanical faults

  • Planning and coordination of technician assignments in the support environment

  • Support of the (Assistant) Key Account Managers in technical matters

  • Identification and elimination of fault potentials to ensure the best possible system availability

  • Support and advice to customers in the professional handling of our logistics solutions

  • Call taking, ticket documentation and proactive customer communication Responsibility for performance, costs and deadline

要求

  • Technical training (apprenticeship as a mechatronics technician, industrial electrics, technical college electrical engineering, mechanical engineering, plant engineering)

  • Knowledge of logistics and control is an advantage

  • High degree of customer orientation and commitment

  • Good knowledge of German and English as well as other foreign languages is an advantage

  • Willingness to travel (approx. 5%) Driving licence B

我们提供

  • Working with high-quality IT equipment and the latest technologies
  • Cooperation across departments in international teams
  • Responsibility in a successful international company with a strong focus on culture and values
  • A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"
  • A well-structured training period and support by experienced colleagues
  • Collaboration in a committed team, individual opportunities to contribute, clear goals and an open feedback culture

在这个职位上，您可以享受到以下福利等：

An icon of a dumbell standing for the possibility of using the office gym.
An icon of utensils and a plate resembling the possibility of eating at the canteen at the office.
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An icon of an apples, it resembles the possibility of having fresh fruit at the TGW Logistics'office
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An icon of a person working behind a laptop in a house resembling the possibility of working at home.
An icon of a party popper resembling employee events organized by the company.
An icon of a hand with leafs coming out of it. It resembles the sustainability that TGW promotes.

We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 46.615 Euro

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*TGW秉持公平公正的用人理念，我们诚邀有志于从事这份工作的各位踊跃申请，期待您的加入！

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