What you’ll be handling

• Serve as liaison between the customer facility and broader TGW Lifetime Services team. Attend regular customer meetings, provide updates on onsite activities, and ensure adherence to contractual obligations, such as performance clauses and staffing requirements.

• Develop rapport with customer operational staff at all levels.  Work closely with customer to identify system improvement opportunities proactively.

• Coordinate all maintenance activities, including the Planned Preventative Maintenance (PPM) schedule and rapid-response troubleshooting and repair of the automated equipment. Provide hands-on electrical, mechanical, and software technical support to assist with resolution of complex issues. 

• Drive incident management efforts. Ensure timely resolution of all issues and lead related root-cause analysis activities.

• Oversee TGW personnel onsite; participate in recruitment and onboarding processes, manage employee performance, training, and development, and complete administrative tasks such as timecard approval, responding to time-off requests, scheduling, etc.

• Manage budget requirements for onsite support.

What you’ll need

• Associate degree or Technical Certificate required, or equivalent work experience.  Bachelor’s degree in engineering or equivalent experience preferred.  

• Demonstrated experience supervising a maintenance team in a factory or warehouse environment with automation equipment.

• Up to 15% travel as required.

• Proven leadership ability, people and performance management skills, and experience handling high-stress scenarios requiring advanced interpersonal skills and conflict resolution techniques.

• Several years’ experience in mechatronic troubleshooting and repair with material handling conveyor, AS/RS, and shuttle experience.

• See full job description for additional physical requirements.

What you'll receive

TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.

TGW is an equal opportunity employer.