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Join Team Possible!

  1. Líder en la automatización de almacenes
  2. Carrera
  3. Empleos
  4. Team Lead SAP EWM Customer Care

Team Lead SAP EWM Customer Care (M/F/D)*

As Team Leader for SAP EWM Customer Care, you are responsible for building and motivating the support team. You will ensure that standards and processes are adhered to in order to guarantee first-class support services.

Lisa-Maria Fölser

Associate Human Resources
apply now

What you'll be handling:

  • Provide technical and disciplinary leadership to the support team and train new employees and support their professional development
  • Co-develop specific SAP EWM metrics to enable a smooth handover to support
  • Work closely with our Customer Remote Service and find solutions to complex issues
  • Report on support activities and analyze data to identify trends and areas for improvement
  • Plan and control support spend
  • Plan the support calendar based on service contract requirements and contribute to the support team

What you'll need:

  • Completed training in IT
  • Several years of professional experience in the support area
  • Very good knowledge of SAP EWM and SAP Basis
  • Experience in logistics and/or automation technology and knowledge of processes in Life Time Service
  • Business fluent in German and English
  • Customer-oriented and self-confident manner

What you'll receive:

  • Good transport connections, free parking, shuttle service to the train station and between TGW locations, e-bikes, etc.
  • An appreciative working environment motivated team and an open feedback culture
  • Working with high-quality IT equipment and the latest technologies
  • Cooperation across departments in international teams
  • Responsibility in a successful international company with a strong focus on culture and values
  • A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"

In this position, you can expect the following benefits, among others.

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We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 52.198 Euro

ESPERAMOS SU SOLICITUD
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*TGW es una organización comprometida con la igualdad de oportunidades. Invitamos a todas las personas interesadas en esta posición a presentar su candidature.

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Como fundación empresarial con sede en Austria, TGW Logistics es líder mundial en automatización y logística de almacenes. Como leal integrador de sistemas, con más de 50 años de experiencia, ofrecemos servicios integrales de diseño, implementación y mantenimiento de centros logísticos, impulsados ​​por mecatrónica, robótica y soluciones avanzadas de software. Con más de 4.500 empleados en Europa, Asia y América del Norte, combinamos experiencia, innovación y dedicación centrada en el cliente para ayudar a que su negocio siga creciendo. Con TGW Logistics, it's possible transformar tu logística de almacenamiento en una ventaja competitiva.