Skip to main navigation Skip to main content Skip to page footer
Tienes preguntas sobre nuestros productos y servicios?
Nuestro equipo estará encantado de ayudarte. Puedes comunicarte con nosotros en

Join Team Possible!

Customer Support Engineer Controls (M/F/D)*

This primary purpose of the role is to supply TGW customers with a quality technical hotline service.  Ensure all requests are logged within the ticket system, ownership is taken until closure and a professional service is provided at all times.

Other secondary tasks will include but not limited to:

  • WCS module testing
  • Training delivery to LTS Engineers
  • PLC code testing and writing to support U&E business

Jack Dunkley, Talent Acquisition Advisor | TGW Logistics

Jack Dunkley

Talent Acquisition Advisor
apply now

What you'll be handling:

  • Be the go to technical expert for any PLC related issues on a range of sites across Europe and the US
  • Provide 24hr * 7 day cover on a rotated shift pattern
  • Offer professional telephone support to customers both internal and external
  • Manage the hotline ticket system for IT, Facilities and Controls 
  • Work on ongoing issues to reduce the volume of calls.
  • To provide effective communication to senior management and support colleagues.
  • Maintain support desk documentation.
  • Monitor trends and action plans to prevent issue escalation.
  • Escalate problems to the next support level where required and continue to manage the problem until resolved.
  • Review and identify common issues raised from reports that need remedial action, either through PLC / WCS teams or additional site training
  • Undertake testing of WCS modules in support of the WCS team when required
  • Facilitate the remote monitoring of key accounts control systems
  • Attend sites during support office hours as required to support project works and training.
  • Facilitate the monitoring of hardware for upgrades such as firmware and also highlight any obsolescence to the U&E team.

What you'll need:

  • Extensive Control system experience / knowledge (PLC, IT, Drives, Networks)
  • Materials handling / Automation experience either as a controls engineer or an electrically biased maintenance engineer 
  • Experience of IT systems support
  • Experience dealing directly with customers / end users
  • Excellent communications skills
  • Ability to work as part of a team
  • Flexible to travel throughout TGW NE as required
  • Electrical engineering qualification 

What you'll receive:

We offer a flexible working environment, and you will receive a competitive salary plus access to our comprehensive benefits package, including annual holiday entitlement with the option to buy or sell more, a health cash plan, a contributory pension scheme, life assurance and free use of onsite gym including weekly classes! Training and career development are also key parts of the culture at TG...

In this position, you can expect the following benefits, among others.

An icon of a person with a graduation hat resembling the possibility of further training & development at TGW Logistics
An icon of a hearth and heartbeat standing for health
An icon of three dots resembling extra benefits at TGW Logistics.
An icon of a dumbell standing for the possibility of using the office gym.
ESPERAMOS SU SOLICITUD
Go to the application form

*TGW es una organización comprometida con la igualdad de oportunidades. Invitamos a todas las personas interesadas en esta posición a presentar su candidature.

BACK TO JOB LISTING
We need your consent to display this content.

Como fundación empresarial con sede en Austria, TGW Logistics es líder mundial en automatización y logística de almacenes. Como leal integrador de sistemas, con más de 50 años de experiencia, ofrecemos servicios integrales de diseño, implementación y mantenimiento de centros logísticos, impulsados ​​por mecatrónica, robótica y soluciones avanzadas de software. Con más de 4.500 empleados en Europa, Asia y América del Norte, combinamos experiencia, innovación y dedicación centrada en el cliente para ayudar a que su negocio siga creciendo. Con TGW Logistics, it's possible transformar tu logística de almacenamiento en una ventaja competitiva.