Employee (m/f/d) 1st & 2nd level support for automated logistics systems

WHAT YOU'LL BE HANDLING

• You support our customers worldwide with technical issues and are their contact person
• You resolve software problems by phone and remote access, you carry out fault analyses, log them and monitor the customer servers
• You document your customer support activities in our ticket system
• You coordinate 3rd level activities and service calls and plan, implement and document software adjustments in the customer environment
• You are also on call and work shifts with attractive additional remuneration

WHAT YOU'LL NEED

• Knowledge of the operating systems Linux, Windows and/or Windows Server
• Experience with Oracle databases, SQL or PL/SQL knowledge is an advantage, ideally experience with object-oriented programming languages ​​(e.g. Java)
• Strong service awareness and enjoyment of communicating with customers and colleagues
• Motivated, independent and reliable teamwork
• Good written and spoken German and English skills

WHAT YOU'LL RECEIVE

• An appreciative working environment as part of a motivated team and an open feedback culture

• Wide variety of tasks and room for creativity to find innovative solutions

• Flexible working hours and a generous home office model for a maximum of flexibility

• Responsibility in a successful international company with a strong focus on culture and values

• Exciting, international projects for renowned customers

• Wide range of opportunities for professional and personal development through in-person training and eLearning sessions.