WERX Services

Part of our WERX warehouse management system offerings, WERX Services is designed to support the strength and long-term efficiency of your software. With our experts in your corner, you can focus on reaching business goals while we provide the technical logistics services required for maximum system performance.

We understand that each business has different goals and that no two logistics systems are identical. Our WERX Services include three key operations designed to meet your unique needs - all powered by WERX software.

Our Services powered by WERX Software

Remote Services

With our Remote Services, you get the software support you need when you need it. Our experts proactively monitor your operation and provide real-time support to ensure consistent peak performance.

Benefits of Remote Services

Expert support from a distance makes efficient incident management and precise root cause analysis possible.
Continuous monitoring and alerts maximize your system’s performance and availability.
Proactive IT maintenance supports site stability.
A managed test environment allows our teams to test software updates before going live.
Patch management services keep your operating systems and databases updated.

Retrofit and Extension Services

Future-proofing your logistics system is crucial in a world where market volatility, product evolution, and changing consumer trends are the norm. Our Retrofit and Extension Services update your operating systems so you’re prepared to meet new challenges head-on. Whether you need to upgrade outdated interfaces, implement smarter controls, or streamline workflows, our experts make your operational goals possible.

Benefits of Retrofit and Extension Services

Our Consulting Services help you identify areas of optimization so you get the most out of your system.
Modernizing your warehouse management system and IT infrastructure maximizes security, site performance and supports long-term stability.
Software modifications make scalability possible, allowing you to create a dynamic work environment and achieve your business goals.

The TGW Logistics Service Portal

We’ve made it easy to unlock the full potential of our logistics services through one convenient platform. The TGW Logistics Service Portal is your gateway to digital excellence, providing a one-stop hub for support and information.

Our Service Portal includes:

Access to expert remote support tickets
Comprehensive technical documentation
Warranty claims management

This is just the tip of the iceberg. Our Service Portal provides everything you need to simplify your operation and get the most out of our innovative solutions.

Add WERX Services to Your Team

It’s our goal to support your success as your business evolves. Our WERX software puts you in control of your facility and directly connects you to TGW Logistics’ experts, who are ready to help throughout the lifetime of your systems.

Contact Us to Learn More

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TGW Logistics est une entreprise appartenant à une fondation dont le siège se trouve en Autriche et qui est un leader mondial de l'automatisation des entrepôts et de la logistique d'entreposage. En tant qu'intégrateur de systèmes reconnu, fort de plus de 50 ans d'expérience, nous fournissons des services de bout en bout clé en main : conception, fabrication, installation et maintenance de centres de préparation des commandes alimentés par la mécatronique, la robotique et des solutions logicielles avancées. Avec plus de 4 500 employés répartis entre l'Europe, l'Asie et l'Amérique du Nord, nous combinons l'expertise, l'innovation et un dévouement focalisé sur le client pour aider votre entreprise à se développer. Avec TGW Logistics, vous avez la possibilité de transformer la logistique de votre entrepôt en un avantage concurrentiel.