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Preventing incidents before they occur

Remote Services

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Remote Services

Logistics Support By Your Side Every Step of the Way

Our dedicated Remote Services experts offer 24/7 global logistics support. Whether it’s daily business or peak season, our team members ensure your system stays up and running with minimal downtime. Let us empower you to maintain operational excellence around the clock so you can focus on the most critical aspects of your business.

Empowering You to Reach Your Goals

Benefits of our Remote Services include: 

  • Minimized downtime

    The best way to minimize downtime is to prevent it in the first place. By addressing security gaps, malfunctions, or IT maintenance needs early through regular system monitoring and patch management, our Remote Services experts keep your operations running smoothly.

  • 24/7 Global Support 

    Our one-stop, 24/7, continuous support in multiple languages means you can rely on our Remote Services team whenever - and wherever - you need it. Focus on your day-to-day business while we handle facility maintenance, saving you time and resources.

  • Timely Response When It Matters Most

    Emergencies happen. That’s why our proactive Remote Services experts respond quickly and efficiently, whether it’s a time-sensitive question or a complex issue.

Discover Better Logistics Support through our Remote Services

From careful monitoring to real-time support, our Remote Services experts empower you to reach your business goals. Explore our full range of services, and learn how we can optimize your system for long-term success:

Remote Expert Support

It’s crucial to have a team of experts on your side at all times. Our Remote Services team securely provides transparent support for any issue you report, from simple questions to urgent requests. You can easily track your request status through our Service Portal to stay informed and in control every step of the way.

Woman who is monitoring current status of warehouse automation systems at a customer's site on multiple computer screens. Woman who is monitoring current status of warehouse automation systems at a customer's site on multiple computer screens.
IT Maintenance

Advanced logistics maintenance relies on the underlying servers and databases managed by our Remote Services experts, focusing on closing security gaps and proactively improving your system availability.

Software Monitoring & Alerting

By detecting issues early, we can help you make informed decisions. We keep you updated on your system by:  

  • Continuously monitoring critical system components.
  • Providing regular, transparent reports.
  • Correcting potential errors early.

Learn more about our powerful monitoring and alerting software

WERX Analytics

Patch Management

We regularly perform patch freezes that do not interfere with our customers’ live operating systems.

Benefits of patch updates include:

  • Maximum security with the latest version of the operating system.
  • Avoiding unplanned system shutdowns.
  • Closing vulnerabilities, eliminating errors, and maintaining reliable system operation.

Ready for Maximum System Stability?

Contact us and learn more how our Remote Services support your system - anywhere, antime

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TGW Logistics is a foundation-owned company headquartered in Austria and a global leader in warehouse automation and warehouse logistics. As a trusted systems integrator with more than 50 years of experience, we deliver end-to-end services: designing, implementing, and maintaining fulfillment centers powered by mechatronics, robotics, and advanced software solutions. With over 4,500 employees spanning Europe, Asia, and North America, we combine expertise, innovation, and a customer-centric dedication to help keep your business growing. With TGW Logistics, it's possible to transform your warehouse logistics into a competitive advantage.