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On-Site Services

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TGW Logistics’ On-Site Services  

Ongoing care for your automated logistics system is crucial to its long-term success. It’s our goal to grow alongside you, and our on-site experts make this possible.

We have decades of experience backed by a track record of over 50 on-site projects worldwide. Our specialists deliver tailored support to ensure a consistent, high-performance system with minimal downtime.

On-Site Benefits: Unlock Maximum System Performance

A dedicated TGW Logistics team at your facility alleviates stress and allows you to concentrate on running your operation. You’ll also enjoy the following benefits:

  • Highly Qualified Experts at Your Side

    Our on-site teams allow you to leverage TGW Logistics’ decades of experience and automation expertise. They work closely with you to deliver tailored maintenance, including detailed documentation and planning as well as continous improvements.  

  • Maximum System Availability  

    On-site support allows for rapid response to incidents and a focus on system stability. Our teams understand your business goals and proactively keep your operation running smoothly and efficiently.  

  • Total Cost of Ownership

    Financial stability is crucial in ever-changing market environments. Our on-site contract options, with terms of up to 10 years, allow for long-term, plannable costs and tighter budget control.  

Our Suite of On-Site Services 

From a smooth go-live to ongoing optimization, our experts work hard to ensure optimal performance every step of the way.

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Expert Set-Up Services

A seamless start to your new logistics system sets the stage for future success. Our specialists have commissioned hundreds of systems and understand how to deploy new on-site teams quickly and efficiently. We support success from day one so you can start working toward your goals immediately.

On Site Service Engineer On Site Service Engineer
Top Maintenance Services

Our experts are highly trained to deliver efficient maintenance and spare parts management for your system. This supports maximum uptime and reliability, helping you achieve your fulfillment targets.

A man working on a conveyor A man working on a conveyor
Dedicated On-Site Support Services

Our on-site support teams proactively identify opportunities for improvement so you achieve operational excellence. They have in-depth knowledge of your system, down to the smallest component, and do whatever it takes to ensure seamless functionality.

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Technical Cleaning Services

Proper system cleaning minimizes downtime, reduces operational costs, and supports comprehensive quality management. Our teams help you maintain high standards so you can confidently reach your business goals.

Put Our On-Site Teams to Work for You 

Bring TGW Logistics' expertise in-house with dedicated, on-site teams. Our intimate knowledge of automation technology combined with a collaborative approach to problem-solving results in maximum system availability.

Contact us to learn more about On-Site Services.

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TGW Logistics is a foundation-owned company headquartered in Austria and a global leader in warehouse automation and warehouse logistics. As a trusted systems integrator with more than 50 years of experience, we deliver end-to-end services: designing, implementing, and maintaining fulfillment centers powered by mechatronics, robotics, and advanced software solutions. With over 4,500 employees spanning Europe, Asia, and North America, we combine expertise, innovation, and a customer-centric dedication to help keep your business growing. With TGW Logistics, it's possible to transform your warehouse logistics into a competitive advantage.